Browser Technical FAQs

BROWSERS/TECHNICAL
What software and equipment do I need to access Online Banking?
How can I determine my current browser encryption (security) level?
How do I upgrade my browser to 128-bit encryption?
How long will it take to download a new browser?
What if I have difficulty downloading a browser update?
Is Online Banking available to Macintosh® users?
Is Online Banking available via WebTV?

What software and equipment do I need to access Online Banking?
To use Online Banking, you will need Internet access and an Internet browser that supports Secure Sockets Layer with 128-bit encryption and a computer with at least a 133mHz processor and a 28.8 modem.

How can I determine my current browser encryption (security) level?
Internet Explorer® 6.0 for Windows XP® and Internet Explorer® 5.5 for Windows® 95, Windows® 98, Windows NT® 4.0, Windows® 2000, and Windows XP® now includes standard 128-bit encryption strength. Please note: It is necessary to upgrade the Windows® 2000 operating system to 128-bit as a second step to having a 128-bit encrypted browser (see next question).

If you are using Netscape® you already have 128-bit encryption installed.

If you are using Internet Explorer® select 'About Internet Explorer' from the 'Help' menu. Your browser encryption level is listed on the screen as Cipher Strength. If your browser is not running 128-bit security, you will need to upgrade your browser. (See below).

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How do I upgrade my browser to 128-bit encryption?
To obtain 128-bit encryption for Windows® 2000, you may download the High Encryption pack from the Microsoft® Windows® Update Web site:

	Select 'About Internet Explorer' from the 'Help' menu and note your browser version.
	Visit the Windows® Update Web Site. You may receive 'Security Warnings' when the Windows® Update component is installed. Simply click 'Yes' on these screens to allow the Windows® Update to install.
	Click 'Scan for updates' to display available downloads.
	Click 'Review and install updates' to display available downloads. Note: Critical updates, when available, will be automatically selected for install. These critical updates are not necessary to upgrade to 128 bit encryption, but it is highly recommended that you install them.
	Select 'Windows® 2000' under the 'Pick updates to install' section on the left side of the screen.
	Locate the 'Windows® 2000 High Encryption Pack' in the list of available updates and click 'Add'.
	Click 'Review and install updates' to review the items you have selected for install.
	Click 'Install Now'.
	Follow on screen instructions to update your browser. Review and 'Accept' any license agreements that are displayed. This update may require a restart of your computer. You will be prompted if a restart is required.

To obtain 128-bit encryption for Internet Explorer® Version prior to 5.5 for Windows® 95, Windows® 98, and Windows NT® 4.0, you must install the appropriate Service Pack:

	Select 'About Internet Explorer' from the 'Help' menu and note your browser version.
	Visit the Internet Explorer® High Encryption Web Site.
	Click the appropriate download link on the right side of the screen for the noted browser version and platform.
	Select 'Save This Program To Disk' and note the filename.
	Select and note the file location and click 'Save'.
	Select 'Run' from the windows 'Start' menu and click 'Browse...'.
	Locate the downloaded file noted above and click 'OK'.
	Follow on screen instructions to update your browser. This may require a restart of your computer.

Note: These instructions may vary slightly based upon your current platform and browser version.

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How long will it take to download a new browser?
Download times vary greatly depending on the speed and type of Internet connection and the amount of traffic on the web page being used to obtain the file.

For quicker downloading, CD-ROMs that contain the latest Microsoft® Internet Explorer® software are available from Microsoft®. This will ensure your Internet browser has the required security features needed to successfully manage your accounts online. Click here to download the latest versions of Internet Explorer® or order a downloadable CD.

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What if I have difficulty downloading a browser update?
If you have a modem connection slower than 28.8 or are using a browser older than Netscape Navigator® 3.04 or Microsoft® Internet Explorer® 4.73 then you may experience difficulty obtaining a download. In these cases, CD-ROMs that contain the latest version of Microsoft® Internet Explorer® software are available from Microsoft® (http://www.microsoft.com/windows/ie/default.mspx) which can typically be obtained for shipping costs. This will ensure your Internet browser has the required security features needed to successfully manage your accounts online. Or, if you prefer, you can order a browser CD through www.netscape.com.

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Is Online Banking available to Macintosh® users?
Macintosh® users can use Online Banking services as long as they have an Internet Service Provider (ISP), a modem and a browser that supports Secure Sockets Layer.

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Is Online Banking available via WebTV?
We do not support WebTV at this time.

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